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Voucher management

How to edit, copy or delete a voucher.

Kate Thelwell avatar
Written by Kate Thelwell
Updated over 2 weeks ago

Edit a voucher

Once a voucher has been created in the admin, you are able to go back to it at any time to access and edit certain details.

  1. Log in to your Access Soda account, then click Vouchers.

  2. Select the voucher you want to edit.

  3. From the Voucher drop-down list on the left hand side, click into the Edit Details tab.

📌 Note: There are certain details that cannot be changed once a voucher has been created which include:

  • Amending experience or monetary type

  • Redemption method of the voucher if the voucher is monetary

  • Option to update to a voucher offer


Copy a voucher

Duplicating a voucher will copy all details from a current voucher into a new voucher form. This can be useful when creating multiple vouchers as it will save going through the set-up steps each time.

To successfully copy a voucher, follow the steps below:

  1. Log in to your Access Soda account, then click Vouchers.

  2. Select the existing voucher that you would like to copy.

  3. Click the Copy button located at the top of the page to the right of your vouchers name.

  4. Rename the new voucher and select the product group it should sit under.

  5. Click the purple Submit button.

📌 Note: Once you have copied a voucher, you can still edit the details of the new voucher at any time. There are certain details that cannot be changed once a voucher has been created which include:

  • Amending experience or monetary type

  • Redemption method of the voucher if the voucher is monetary

  • Option to update to a voucher offer


Delete a voucher

Deleting a voucher will remove it completely from your Soda account.

⚠️ Warning: This action is not reversible.

To delete a voucher, follow the steps below:

  1. Log in to your Access Soda account, then click Vouchers.

  2. Select the voucher that you would like to delete.

  3. Click the Delete icon located at the top of the page, to the right of your voucher's name.

  4. From the pop-out box click the purple Delete button.

📌 Note: A voucher can only be deleted if there are no sales attached to it. This includes all types of voucher sales, whether purchased online, issued for free, issued as an offline purchase or issued in exchange for a ticket/booking purchase. If the voucher has sales attached to it, then the system will not allow it to be deleted.

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