Refunding a voucher
Vouchers that haven't been redeemed can be refunded. The customer will receive the full amount paid back to them 3 to 6 working days after the refund has been issued.
Follow the steps below to successfully refund a voucher:
Log in to Access Soda, then click the purple Look Up Vouchers button at the bottom left hand side of the page.
Search for the voucher you want to refund by entering one of the below in the search box:
Voucher Code such as VR-CXNC73C9NYF3ONE.
Purchase Reference such as VR-1000793416.
Recipient Name.
Purchaser Email.
Purchaser Name.
Click into the transaction.
If the voucher hasn't yet been redeemed it will be highlighted orange on the left hand side. Vouchers which have already been redeemed are highlighted purple and cannot be refunded.
Click the Refund button. The customer will then automatically receive an email confirming this.
Revoking a voucher
Vouchers that haven't been redeemed can be revoked. Once revoked, a voucher will no longer be redeemable and no refund will be issued to the customer.
Revoking a voucher can be applied to all types of voucher transactions, whether purchased online, issued for free, issued as an offline purchase or issued in exchange for a ticket/booking purchase.
๐ ๏ปฟNote: If a customer has purchased multiple vouchers within a single transaction, you will only have the option to revoke all the vouchers. It is not possible to revoke a single voucher out of a group purchase.
Follow the steps below to revoke a voucher:
Log into Access Soda, then click the purple Look Up Vouchers button at the bottom left hand side of the page.
Search for the voucher you want to revoke by entering one of the below in the search box:
Voucher Code such as VR-CXNC73C9NYF3ONE.
Purchase Reference such as example: VR-1000793416.
Recipient Name.
Purchaser Email.
Purchaser Name.
Click into the transaction. If the voucher hasn't yet been redeemed it will be highlighted orange on the left hand side. Vouchers which have already been redeemed are highlighted purple and cannot be revoked.
Click the Revoke button.
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