Refunding a voucher
You can refund vouchers that haven't been redeemed. The customer will receive the full amount paid back to them in three to six working days after you have issued the refund.
Once the refund has been issued, we will issue an invoice to reclaim the voucher funds.
Follow the steps below to successfully refund a voucher:
Log in to Access Soda, then click Look Up Vouchers at the bottom left hand side of the page.
Search for the voucher you want to refund by entering one of the below in the search box:
Voucher code such as VR-CXNC73C9NYF3ONE.
Purchase reference such as VR-1000793416.
Recipient name.
Purchaser email.
Purchaser name.
Click into the transaction.
If the voucher hasn't yet been redeemed it will be highlighted orange on the left hand side. Vouchers which have already been redeemed are highlighted purple and cannot be refunded.
Click Refund. The customer will then automatically receive an email confirming the refund.
Revoke a voucher
You can revoke a voucher that hasn't been redeemed. Once you have revoked the voucher, it will no longer be redeemable and a refund will not be available for the customer.
Revoking a voucher can be applied to all types of voucher transactions, whether purchased online, issued for free, issued as an offline purchase or issued in exchange for a ticket/booking purchase.
π ο»ΏNote: If a customer has purchased multiple vouchers within a single transaction, you will only have the option to revoke all the vouchers. It is not possible to revoke a single voucher out of a group purchase.
Follow the steps below to revoke a voucher:
Log into Access Soda, then click Look Up Vouchers at the bottom left hand side of the page.
Search for the voucher you want to revoke by entering one of the below in the search box:
Voucher code such as VR-CXNC73C9NYF3ONE.
Purchase reference such as example: VR-1000793416.
Recipient name.
Purchaser email.
Purchaser name.
Click into the transaction. If the voucher hasn't yet been redeemed it will be highlighted orange on the left hand side. Vouchers which have already been redeemed are highlighted purple and cannot be revoked.
Click Revoke.
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