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Closing down your Access Soda account

If you are no longer wanting to have your Access Soda account open, please follow the below guidelines to successfully offboard your vouchers.

Written by Kate Thelwell

Take off sale your current vouchers

You can take off sale your current vouchers by following the below steps:

  1. From your Access Soda account, click Vouchers.

  2. Click into a voucher which is under the On Sale tab.

  3. Click Edit Details.

  4. Update the status to Hidden.

  5. Scroll down to On Sale Until and select yesterdays date.

  6. Scroll down to click Submit.

Continue these steps across all vouchers which are currently on sale.


Check which vouchers are still redeemable

If the Access Soda vouchers are no longer able to be used going forward, you can see which recently purchased vouchers are still redeemable. This is useful to check if you need to get in touch with them or if they need to be refunded.

  1. Click Transactions.

  2. On the event date selecter, include the date range for dates which the vouchers are still redeemable.

    • If vouchers are valid for 12 months, search for the last 12 months.

  3. Download the CSV.

  4. Filter for transactions which are not redeemable and within the expiry date.


Further support


Should you need any assistance with the above, or anything else to do with closing down your Access Soda account, please contact the team on [email protected]

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